Return & Refund Policy

Last updated: 2 October 2026

SEYA makes personalised and customised gifts to order. This policy explains when an order can be changed or cancelled and how we handle damaged, defective or incorrect products. Nothing in this policy limits any remedy that must be provided under applicable consumer law.

1. Before your order is processed

If you need to change or cancel an order, contact SEYA as soon as possible and quote your SEYA order number (for example, SOR-0001). If design, personalisation or production has not started, we will check whether the requested change or cancellation is still possible.

2. Once a customised order is being processed

Once an order has entered processing and custom design or manufacturing has started, it normally cannot be cancelled, returned or refunded merely because you changed your mind. The product is being made specifically using the customisation selected or supplied for your order.

3. Customer-provided errors

Please check customisation carefully before ordering. If the finished product correctly reflects information supplied or approved by you — for example an incorrect spelling, name, number, photograph, size, colour choice or other instruction — SEYA will not normally be able to provide a free remake or refund. Contact us and we will let you know whether a paid correction or replacement is possible.

4. Damaged in transit, defective or incorrect products

Please contact us promptly if the product:

• arrives damaged in transit;
• has a manufacturing defect beyond the normal characteristics of the production process;
• is not the product you ordered; or
• is materially different from the customisation confirmed for your order.

Send your SEYA order number together with clear photographs and, where useful, a short video showing the product, packaging and issue. Please retain the item and its packaging until we complete our assessment.

5. Normal 3D-print characteristics

Visible layer lines, small seams, minor surface texture and slight dimensional or colour variation can be normal characteristics of 3D printing and material batches. These are not automatically considered manufacturing defects. We will assess any reported issue based on whether it materially affects the product or differs unreasonably from the confirmed order.

6. Resolution after assessment

Depending on the circumstances, SEYA may offer a correction, remake/replacement, partial refund, full refund or another appropriate resolution. The available remedy will depend on the nature of the issue, whether it can be corrected, the customisation involved and applicable consumer rights.

7. Refund processing

If a refund is approved, SEYA will confirm the amount and method. Where possible, the refund will be initiated through the applicable/original payment method. Payments made through Razorpay will normally be refunded through the supported Razorpay refund route to the original payment instrument where available. For Direct UPI Payment, or where the original route cannot be used, SEYA may request suitable payment details securely. Bank, card-network, UPI or payment-provider processing times are outside SEYA’s control after a refund has been initiated.

8. Return shipping

Do not send a product back without contacting SEYA first. If a physical return is required, we will provide instructions. Responsibility for return-shipping costs will depend on the reason for the return and the resolution approved by SEYA.

9. Delivery delays

A courier delay alone does not automatically cancel a customised order after it has been produced or dispatched. If an order appears lost or has an exceptional delivery problem, contact us so we can investigate with the delivery provider.

10. How to request help

Contact us as early as possible with your SEYA order number, a description of the issue and supporting photos/video where relevant.

SEYA
Perumbakkam, Chennai, Tamil Nadu, India
Email: support@seyacreation.com
Order enquiries: sales@seyacreation.com
Website: seyacreation.com