Terms & Conditions

Last updated: 2 October 2026

These Terms & Conditions govern your use of seyacreation.com and purchases from SEYA. SEYA creates customised gifts, including 3D-printed and other personalised products. By placing an order, you confirm that you have read and accepted these terms together with our Privacy Policy and Return & Refund Policy.

1. Customised and made-to-order products

Most SEYA products are personalised or made specifically for an individual order. Product pages may therefore show items as made to order or on backorder even when they are available to purchase. This status means production begins for your order; it does not necessarily mean that the product has been discontinued or is unavailable.

2. Your customisation details

Please check all names, spellings, dates, numbers, photographs, artwork, colours, sizes, quantities and other customisation instructions before placing your order. SEYA will manufacture the product using the information submitted or subsequently confirmed by you. If you discover an error, contact us immediately. Changes cannot be guaranteed after design or production has started.

3. Product appearance and 3D printing

We aim to represent products accurately. Colours can vary slightly between screens, material batches and the finished product. 3D-printed items can have visible layer lines, seams, minor surface texture or small dimensional variations that are normal characteristics of the manufacturing process and are not, by themselves, defects. Handmade or customised positioning may also vary slightly from preview images.

4. Customer-supplied photographs, artwork and content

You are responsible for ensuring that you have permission to provide and use any photograph, logo, name, artwork, trademark or other material submitted to SEYA. You grant SEYA permission to use that material only as reasonably necessary to prepare, manufacture, fulfil and support your order. We may decline content that we reasonably believe is unlawful, infringes third-party rights or cannot be produced appropriately.

5. Prices, offers and coupons

Prices are displayed in Indian Rupees (₹) unless stated otherwise. Product prices, promotional offers and coupon conditions may change from time to time. A coupon or offer is valid only when its stated eligibility conditions are met. Delivery charges and any other applicable amounts are shown during checkout before you place the order.

6. Payment methods and payment processing

SEYA supports the payment methods displayed at checkout. These may include Direct UPI Payment and online payments processed through Razorpay, such as UPI, credit cards, debit cards and NetBanking when available. The payment options presented by Razorpay may vary according to Razorpay, the customer’s bank, card network, device, transaction eligibility and other factors.

For Direct UPI Payment, an order awaiting manual verification is not treated as payment-confirmed until SEYA has received and verified the payment. Please use the correct order reference when requested. For Razorpay payments, payment authorisation, success, failure or pending status is determined through the payment gateway and relevant banking/payment networks. SEYA may contact you if a payment cannot be matched to an order or if its status requires clarification.

If a transaction fails, remains pending or appears to have been charged more than once, please contact SEYA with the order number and transaction reference. Do not share card PINs, CVVs, OTPs, UPI PINs or online-banking passwords with SEYA.

7. Order acceptance and processing

An order acknowledgement confirms that we received your request; it does not prevent SEYA from contacting you if essential customisation information, payment or production details are incomplete. Once an order enters processing, custom design or manufacturing work may already have started. Cancellation and refund eligibility then becomes limited as explained in our Return & Refund Policy.

8. Delivery

SEYA delivers to serviceable locations across India. Production and delivery estimates are estimates rather than guaranteed delivery dates, particularly for personalised products, bulk orders, remote destinations or circumstances outside our reasonable control. Courier delays after dispatch may occur. You are responsible for providing a complete delivery address and reachable phone number. Please contact us promptly if you notice an address error.

9. Damaged, defective or incorrect orders

If you receive a product that is damaged in transit, has a manufacturing defect, is the wrong product, or is materially different from the customisation confirmed for your order, contact SEYA promptly with your SEYA order number and clear photographs/video. We will assess the issue under our Return & Refund Policy and applicable consumer rights.

10. Reviews and customer photos

Customers may be invited to submit product reviews and photographs. Submissions are moderated before publication. By submitting a review or customer photo for publication, you confirm that the content is yours or that you have permission to share it, and you permit SEYA to display it on the website in connection with customer reviews. We may reject or remove submissions that are unlawful, abusive, unrelated, misleading or contain inappropriate personal information.

11. Website accounts and acceptable use

You are responsible for keeping your account credentials secure and for information submitted through your account. Do not misuse the website, interfere with its operation, attempt unauthorised access or use the site for unlawful activity.

12. SEYA content and intellectual property

Unless otherwise stated, the SEYA name, website design, original product photographs, graphics and SEYA-created content are owned by or licensed to SEYA. They may not be copied or commercially reused without permission. Customer-owned content remains subject to the rights of its respective owner.

13. Liability

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, SEYA is not responsible for indirect or consequential loss arising from circumstances outside our reasonable control. Our responsibility for a product issue will be assessed according to the order, the nature of the issue, these terms and applicable law.

14. Changes to these terms

We may update these terms as SEYA products, website features or legal requirements change. The version published on this page applies from its stated update date.

15. Governing law and contact

These terms are governed by applicable laws of India. Nothing here limits any mandatory rights available to consumers under applicable Indian law. For an order or terms-related question, contact SEYA using the details below.

SEYA
Perumbakkam, Chennai, Tamil Nadu, India
Email: support@seyacreation.com
Order enquiries: sales@seyacreation.com
Website: seyacreation.com